How to Give Positive Review About Customer Service Rep

In that location are lots of companies out there that are known for their fantabulous customer service. If you want to join their ranks, you've got some piece of work to do—simply fortunately, you lot as well have lots of good examples.

And so, how do you make yourself known for adept client service? Commencement, you have to really provide it. Having the right policies and tools in place will make a world of difference. From there, information technology's mostly up to your customers. And every bit we've already talked well-nigh customer loyalty, our abiding readers should know that loyal customers become supporters of your brand, whether that's by recommending your brand to friends and family or writing online reviews.

Now, unlike most other articles on this subject, we won't just evidence y'all the good reviews and offering tips based on them. Nosotros'll show you the bad ones too—because often there'south a lot we tin can learn from those (without having to suffer the consequences of making those mistakes ourselves).

In this mail service, we'll cover:

A quick intro to what a customer service review is
3 great customer service reviews and what we can acquire from them
3 awful customer service reviews and how we can avoid their mistakes

🌟 🌟 🌟 🌟 🌟 Want to get more customer reviews for your business? Use these outreach templates (and DIY customer review architect!) to help your customers requite y'all the best review possible.

What is a customer service review?

A client service review is a review written by a customer that addresses the specific customer service they received (or didn't receive).
These types of reviews are more specific than full general customer reviews (we've already written nigh those here), which could exist about products, access to data, the décor—annihilation, actually.

Just in case y'all're not 100% on that, here's the definition of customer service: the service provided to customers earlier, during, and after their purchase. And this, in turn, covers a pretty broad range of interactions, from face up-to-confront to telephone conversations to emails or website live-conversation.

If you lot and your staff accept had what yous're fairly sure is a keen customer interaction, and your client is enthusiastically grateful, it'due south okay to ask them to leave a good word about you online. The central is their enthusiasm level.

And what exactly makes a good client service review? We've collected some examples to articulate things upward.

3 great customer service reviews and what we tin can learn from them

It never hurts to check out your competitor'due south reviews. Reading what customers have to say most similar companies will tell you a lot about what customers expect and how they desire to be treated.

Here are three reviews that all mention neat customer service. Each one comes with a few handy tips.

Purchase toll isn't as important as we recall

good customer review example
Company: Italics Tile & Stone
Location: San Rafael, California

This Yelp review of Italics Tile & Stone's San Rafael location has lots of useful tips for readers. All of the positive attributes used by the reviewer speak well for Italics' staff, but perhaps none more so than the word "kind." This isn't a mutual give-and-take when reading through business reviews, and it shows that Italics staff know how to be compassionate, which is one of the best ways to brand a proficient impression on clients.

Simply what truly makes this a great review is the second-to-last sentence: "I had a very small guild and I was treated as though I was giving them business to re-tile the Taj Mahal!"

Every client counts, fifty-fifty the ones with small-scale orders. Many companies prioritize large sales over pocket-size ones, and it'due south hard to blame them. Only what they're missing is the realization that a small lodge can quickly and easily plough into repeat business concern.

The takeaway: Railroad train your staff to get the extra mile with every client, regardless of how much they're ownership, and your customer service volition be legendary. With a customer service platform similar RingCentral Contact Center, you can build out customer profiles of repeat customers and log your interactions with them to amend sympathise how to assist them find what they're looking for:

Beginning impressions matter

hair salon customer review example
Company: Richard Ward Hair and Metrospa
Location: London, UK

Finding a good hairdresser isn't easy. Some people go years without a satisfactory haircut—this TripAdvisor reviewer, for example. But this review shows that she found one.

There are a few different parts of this review to pay attention to. First off, the beginning impression: from the moment they walked in, they felt welcome.

Second, the reviewer notes that the hairdresser listened, which is always a good sign: making customers feel heard is a cardinal part of client service.

And third, the color technician came over to give some tips. Notation that the customer only had an appointment with the hairdresser, non the color technician, just at the end of the review note that she had already booked a follow-upwardly for coloring. The exceptional client service she received had apace turned her into a repeat customer.

The takeaway: Make a proficient first impression, and don't let up! When your staff members are knowledgeable and eager to share that noesis, you'll discover it easier to create loyalty in customers.

Share team knowledge with each other! Whether you tin can walk over to your coworker's desk or station to share some tips, or you're using a team messaging app to stay in affect with your squad throughout the day (and even share files and have video briefing calls), customer service teamwork makes the dream work:

Loyal customers become ambassadors for your business

tripadvisor customer review example
Company: Upper East Smiles
Location: New York Urban center, New York

A expert dentist is another invaluable service. And it's fifty-fifty better when you trust their colleagues with your teeth, too. This Google review of Upper East Smiles in NYC recommends three different dentists at the same office, which will encourage readers that their mouths are in expert hands (or should we say that good hands will be in their mouths? Information technology's hard to write near dental clinics sometimes).

Annotation the use of the discussion "kind" again, major points there. Also worth pointing out is the "most affordable care always" aspect, showing that this office prioritizes honesty over profit.

All-time of all, the excellent service received by this customer has them bringing in their unabridged family. For whatsoever kind of small medical exercise like a dentist's office, familial loyalty is one of the best kinds, equally information technology can pay off for decades.

The takeaway: Kickoff of all, helping customers find affordable goods and services will always exist appreciated. And second, loyal customers practice more than just write reviews: they become ambassadors for your business organization and tin can bring in friends and families to keep growing your client listing.

🕹️ Get a hands-on look at how RingCentral works by booking a product bout:

iii awful customer service reviews—and how we tin can avoid their mistakes

And sometimes, reviews go in the other direction. We tin can acquire just every bit much from bad reviews, though. Customers are more likely to exit reviews when they have a negative experience: this is where the raw, brutal honesty comes out.

The following iii reviews are an do in circumspection for any size company. Read and larn!

(Notation: Since the above companies had adept reviews, we didn't feel the need to conscience their names. For these ones, however, we've blanked out the company names wherever they announced.)

A nonexistent customer service nightmare

bad customer review example
Call back how, in the intro, we said that getting great customer service reviews starts with having swell customer service? After reading this review, we should amend that slightly: having great customer service starts with having customer service, period.

This customer tried contacting their airline in multiple ways and couldn't reach them despite reaching out during operating hours. After that, they tried the 24-hour hotline, which all the same didn't work. This airline's absence of customer service resulted in them non only losing a client but also this warning to other would-be customers.

The takeaway: Don't make it a nightmare for your customers to contact you. The need for customer service isn't going anywhere: no thing what your production or service is, you lot'll ever have customers that demand help. And y'all can't automate everything.

From making sure you accept a skillful average handle fourth dimension (or starting time call resolution standard) when customers call or message y'all, there are some very concrete ways you lot can measure out how you lot're doing on the client service objective front.

The best way is to have a contact center (like RingCentral!) that lets y'all provide omnichannel client service—which basically ways that customers can reach out to yous on their preferred channels, whether that'southward calling in, sending an e-mail, or messaging through chat.

Stonewalling due to company policy

bad customer review example due to company policy
In this Trustpilot review, a client'due south payment methods were blocked during routine online shopping. When they reached out to customer service, they were told to try again in a few days.

That's already a bad sign, especially when it comes to ecommerce customer service—you lot shouldn't make your customers wait when information technology's not necessary. But then, once the customer called in, things took a turn for the worse.

The support agent was "exceptionally rude," which shouldn't demand further explanation of why that'south a bad thing. The agent then told the customer that it was "customer policy" that she should try again in a few days, and didn't fifty-fifty endeavor to explicate why the original payment methods were blocked, despite being asked numerous times.

We accept many issues here. The arrangement glitched and the agent showed a complete unwillingness to work effectually company policy. This agent also showed no involvement in sustaining customer loyalty.

The takeaway: Visitor policy doesn't have to be an excuse for unhappy customers, especially when the issue at hand is quite plain the company's fault. Railroad train your support agents to admit customer problems and work towards fixing them, whether information technology's an individual employee issue or a visitor-wide one. The impact of your online client service is becoming more widespread and powerful: here, the business has lost a customer, and this review may turn off other potential customers.

The never-ending client service loop

negative customer service loop review
We've saved the most damning review for last. This customer notes that the scale doesn't even give a low enough rating. Ouch.

They likewise state that it'south "non even because the representatives are rude," itself an interesting point: this company'due south problems go beyond unpleasant service and cross the border into pure incompetence.

Support agents aren't informed, data isn't shared, and even afterwards ten calls, null has been achieved. While some companies strive for a high first contact resolution, this one doesn't seem to recognize resolution at all.

The takeaway: Support agents need to be on the same folio, and willing (and able) to share information among themselves. Otherwise, customers will be trapped in an countless loop of support hell, where they go along getting muddled information and their issue never gets resolved.

When support agents accept an data-sharing platform such as RingCentral Contact Center™, they tin collaborate in existent fourth dimension to address customer concerns, instead of passing them along from agent to amanuensis.

Get better client service reviews past—yep, improving your customer service

So, what accept we learned? To provide good client service, you lot and your employees need to exist able to share information hands amidst yourselves. Basic tips like "understand" and "listen before making assumptions" are the backbones of customer service but these days, even though they're expected, they're still not the norm.

Making a good outset impression, treating customers the aforementioned regardless of how much they're spending, and being well-informed (and eager to help customers with your information) will all contribute to customers wanting to write great customer service reviews. Combine those with the right tools to continuously provide excellent service, and your reviews volition only improve.

Originally published Jul 01, 2020, updated January 13, 2021