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Unable to Load Payment Data Please Check the Form and Try Again

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Gear up payment issues, such as declined or incomplete transactions

If you have issues paying for Google products, yous might need to fix a problem with your payments profile.

Observe the issue y'all're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the consequence:

  • If this message is followed past instructions for submitting additional data to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such every bit a credit card) matches the address recorded in your Google payments centre settings. If they don't match, update your accost in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play souvenir card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If yous're using a desktop computer, try the transaction using the Google production'south website.
    • If you lot're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the guild again.
    • Effort creating a new Google account if you don't already take one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Bank check to encounter if your payment method is upward to date. If information technology isn't, update it in the Payments center.

"Unable to consummate transaction. Delight use some other course of payment."

Note: These steps also apply if you run across the error message "Your payment didn't go through. Please try a different payment method or try again later on."

Endeavor the post-obit:

  1. Bank check to see if your payment method is up to appointment. If it isn't, update it in the Payments eye, and then endeavor your purchase once again.
  2. Make sure you lot have enough money in your business relationship for the buy.
  3. If yous're still having issues, contact your depository financial institution to see if there's a trouble with your account.
  4. Attempt making the buy again with a different payment method.

"Your payment was declined due to an issue with your account"

If you run across this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a piddling more than information to protect your business relationship against fraud.
  • We need a footling more information to comply with Eu police force (European customers only).

To prepare the issue, endeavour the following:

  1. Go to the Payments center.
  2. Accept action on whatever errors or requests in the payments center.
    1. You might need to verify your identity before you tin purchase annihilation through your Google Account.
  3. Make sure your name, address, and payment data are up to appointment.

"Unable to process payment: Low carte du jour balance"

You lot might not have enough funds in your account to make the payment. Check your business relationship remainder or contact your banking concern.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the menu earlier yous tin can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within two days, you'll observe a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method once more:

  1. Ostend which card you want to verify.
  2. Check how long ago you tried to verify your carte du jour.
    • If less than 2 days: Wait upwardly to two days.
    • If more than 2 days: Check your card statement. You should discover a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the buy once more with a unlike card.

If the menu you desire to use isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments contour

Learn more most what to practice if you lot temporarily or permanently closed your payments profile.

If you're nevertheless having problem, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en

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